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Customer Care & FAQs
Customer Care FAQs

FAQs & Care Assembly

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

FAQs

Ordering

What size should I buy?

Fold-out sofa chairs are a single seat that opens into a nap mat and suit ages 1–4. 8-piece play couches suit ages 3–8 and fit most bedrooms and living rooms. 10-piece sets suit siblings or a dedicated playroom. Every product page lists the exact dimensions of each piece.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, you cover return shipping, and original shipping fees are non-refundable. Sale and clearance items are final sale unless defective.

Dimensions & Use

Can sofa cushion covers be washed?

Our fabric is very durable, and machine washing works great — just unzip
the covers from the foam and zip them back up before throwing them in
the machine. To preserve color, wash on the coldest setting on your
machine with only pieces of the same color, and hang dry to prevent
shrinking. We recommend using clear-color detergents . For the small
stuff, you can spot clean with a moist cloth or a carpet/upholstery
cleaning solution.

How do I wash my slipcover?

Zip up each piece, machine wash cold by itself, and air dry. If you have any direct stains, dilute some dish soap in water and gently remove the stain with a clean cloth.

Are MeMoreCool sofas waterproof?

We chose not to waterproof the MeMoreCool sofa, because the sprays contain
chemicals that many families choose to keep out of their homes.

How are the sofas made?

Materials and construction vary by model. Check the product page for the sofa you are considering, or contact us if you need additional material information before ordering.

How is the sofa used?

We offer a variety of unique options to suit the different
preferences and needs of you and your child. We recommend sofas for age
groups: Kid, Toddler, Baby. Our sofa cartoon covers are colorful, and
sofa beds, sofa cushions, and play sofas are available in a variety of
sizes and colors. In short, colorful and imaginative.

Side Sofa: Our most affordable option, the durable velvet fabric is
sturdy enough to build on. Thanks to seamless stitching, the elements
are firmly held together. This is an excellent choice for those looking
for an affordable yet sturdy structure.

8/10 The sofa interior has the same high quality foam but in a
different fabric that is very soft and stain resistant. It features
double stitching for added sustainability, making it a great choice for
households with pets or those looking for a luxurious feel.

Are the sofas & sofa beds comfortable?

Comfort preferences vary by person. Compare the dimensions, materials and configuration on each product page to choose a sofa for your space. Follow the care label for washing and drying instructions.

Are the sofas & sofa beds worth it?

Compare the dimensions, included pieces, materials and price on each product page to find an option that suits your space and budget. Our Tutorial & Unboxing page shows how to set up and use selected models.

How to cover sofa with sofa cover?

For models with removable covers, open the zipper and fit each foam piece into its matching cover, then close the zipper. Follow the product care label for washing and drying instructions. See User Manuals for model-specific guidance.

How do I fold the sofa or put the play couch back together?

Step-by-step written instructions and videos for unboxing, folding the fold-out chair back up and rebuilding a modular play couch are on our Tutorial & Unboxing page. Printable guides for each model are on User Manuals.

Is there a weight limit?

While the MeMoreCool sofa is made from firm, supportive foam, it's retractable.
And there are no bendable and breakable bolts and rods. But it is a
children's sofa. In view of the long-term maintenance of the sofa, we
recommend that it be used only by your kids.

Does the MeMoreCool Glow Sofa really glow in the dark?

This sofa chair features a unique luminous design. Simply place it under
a bright light for 10-15 minutes, and it will glow in the dark,
creating a magical night sky effect that your child will love.

Shipping & Returns

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

No — we currently ship to physical addresses within the United States only (no PO Boxes or APO/FPO). Shipping costs will apply, and will be added at checkout.

Does shipping come at no cost?

That's right, we only offer free shipping within the contiguous U.S. (Alaska and Hawaii are not included).

Get in touch

Have questions about your order, or a general enquiry?